With reference to Psychology in Sports Training (Buceta, 1998), some key points are:
- Define specifically the tasks at hand.
- Evaluate the problems regarding the existing lack of commitment and the resources available to solve them.
- Review the effect that your approaches and norms can have. That is to say, review the “rules of the game.”
- Listen to and understand the opinions of the employees.
- Adjust their expectations, resolve and alleviate their doubts by maintaining a rational discussion with them.
- Use relevant models (exemplary employees) within the company or the team.
- Point out the costs/benefits of decisions.
- Establish personal objectives, always in agreement with the employee and in line with the company’s objectives.
- Use problem-solving techniques to solve conflicts of interest that may present themselves.
- Control environmental situations that may provoke stress, and give the employee the tools and skills that they need to handle such situations themselves.
The final objective is that the employee realises they can control both their own behaviour and the demands that they are faced with on a daily basis.